Location
Tea Room, Nairobi, Kenya
Phone
+254 797 511 655
sales@valentineplace.co.ke
FREQUENTLY ASKED QUESTIONS
Yes, you will receive the same product as shown in the picture. We strive to ensure that our product images are accurate and representative of the actual item you will receive. However, please note that slight variations in color and details may occur due to lighting and screen display settings. If you have any concerns or questions about a specific product, feel free to contact our customer service team for further assistance.
Email Confirmation: After your purchase, a sales receipt is sent to the email address you provided during checkout. Please check your inbox (and spam/junk folder) for this email.
Account Dashboard: If you created an account with us, you can log in to your account on our website. Navigate to the "Order History" or "My Orders" section to view and download your sales receipts.
Review Return Policy: Before initiating a return, please review our return policy to ensure your item is eligible for return. You can find our return policy on our website under the "Returns" section.
Contact Customer Service: Reach out to our customer service team to request a return. You can contact us via email, phone, or through our website's contact form. Please provide your order number and the reason for the return.
Anywhere within Kenya.
